organizational performance
I help teams build better processes. My job is to help your team think better together, solve important problems, and nurture the culture needed for long term success.
I work in healthcare, manufacturing, technology, government, universities, and other complex organizations.
About me
I’m a physicist who, instead of teaching high school, accidentally became an international tech VP and then the Founder and Chancellor of a process improvement and change management institute on the MIT campus. In the 20-ish years since, my clients have included almost every business sector. While working hard to meet each client’s unique needs, I became a recognized subject matter expert in several process and organizational improvement toolsets. My career makes more sense looking backwards, and I still love teaching.
How I work with clients
My role ranges from teacher or coach to catalyst — working with leaders and teams to retool, rethink, and remove obstacles to improved operational performance. Everything I do directly and respectfully engages a team, provides deep learning, and is individually designed for results.